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iQ Customer Privacy Policy IQ’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by IQ anytime you interact with IQ, such as when you visit our website, when you purchase IQ products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at IQ, and we go to great lengths to protect it. Why we collect personal information We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. What information we collect and how we may use it There are a number of situations in which your personal information may help us give you better products. For example: We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. When you interact with IQ, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the IQ products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue. We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve IQ’s products. When we disclose your information IQ takes your privacy very seriously. IQ does not sell or rent your contact information to other marketers. With our service providers, vendors, and strategic partners There are also times when it may be advantageous for IQ to make certain personal information about you available to companies that IQ has a strategic relationship with or that perform work for IQ to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with IQ’s policies, except if we inform you otherwise at the time of collection. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. How we protect your personal information IQ takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. We use (SSL) encryption on all web pages where personal information is required. To make purchases you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like internet explorer. Integrity of your personal information IQ has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below. Cookies and other technologies As is standard practice on many corporate websites, IQ’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. IQ will not use the information collected to market directly to that person. In some of our email messages we use a “click-through URL” linked to content on the IQ website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. Our companywide commitment to your privacy As we said, IQ takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to IQ employees and strictly enforce privacy safeguards within the company. In addition, IQ supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce. Privacy questions If you have questions or concerns about IQ’s Customer Privacy Policy or data please e-mail
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